14. All Crypto Mechanics company values

At this point, we would like to introduce our core values. Our entire company philosophy is built upon these values. They form the basis of every decision we make and serve the overriding goal of offering you a secure, innovative and intuitive platform. Our core values are also reflected by our customer service and our wide range of products and services.

14.1 Safety and reliability

The security of your transactions is our top priority. We implement all measures necessary to ensure that your assets are protected at all times and that you can use all of the exchange functions easily and securely.

Some measures that help protect you include the use of advanced data encryption and separate end-to-end encryption. These ensure that only you have access to your data. Advanced features can be unlocked through KYC processes and advanced verification functionality by presenting a government-issued photo ID and a customer photo.

14.2 Innovation

Our goal is to offer contemporary, forward-looking solutions. Through continuous optimization, we aim to provide the users of our platform with a unique trading experience. We support you in realizing your full crypto potential. Based on your feedback, our aim is to continuously develop and improve the acm exchange together.

To be able to process large volumes of transactions and data and identify early market trends, we are increasingly relying on AI (artificial intelligence) and ML (machine learning). This gives you the opportunity to take advantage of valuable insights and interesting investment opportunities more quickly.

14.3 Intuitive usability

Everyone should be able to use our platform, regardless of their level of experience. We make this possible by providing a simple, intuitive and user-friendly interface. Easy operation and a clean design support you in investing in cryptocurrencies and make trading as easy as possible.

The feedback from our customers, which they can leave directly on our platform, flows into our development roadmap. This is how we ensure that the acm platform and our customers speak the same language.

14.4 Excellent customer service

We place a strong emphasis on excellent customer service and help you answer questions, solve problems, and acquire new knowledge at any time. Through our multi-level support system, consisting of onboarding, problem-solving, and how-to support, we aim to ensure that our users receive excellent support and experience the crypto world in a positive way. We map our support in different levels, such as email support, chatbots, live chats, phone support and video calls, to face-to-face support.

14.5 Broad product range

A central interface gives you access to a broad range of financial products and crypto mechanics in one place. The resulting offering forms our acm ecosystem. There you will find all of the important functions for the financial world on one platform and can use a variety of options to trade and invest successfully. (See pages 23 and 31)

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